Support Services

Your company's documents will be handled by our experienced corporate team, saving you time and money in document preparation. Most importantly, our subject specialists will ensure your message is conveyed clearly and accurately, to avoid misunderstandings and miscommunications.

Your data and documents will be handled securely. We have vendor agreements already in place with many large multinationals and we are, of course, happy to sign non-disclosure agreements and comply with your data handling and protection policies.

We understand that not everyone needs the highest level of detail for all parts of all projects. Therefore, depending on your needs and on your budget for each project, we can offer flexible pricing by focusing on the parts that matter most.

We're happy to handle small projects as well as large projects requiring project management, and we offer pricing reductions to customers who regularly use our services.

For select NPOs, we are very happy to take on translation, editing, and copywriting projects at reduced or no cost (pro bono) as our schedules allow.

Projects involve many kinds of business communications, and we can help to ensure your success in many areas (see Project Examples below for more details).

Sales & promotional literature

Distinguish your company from the competition by producing error-free sales and promotional literature that gives your customers and industry partners the information they need.

We can help you produce exactly the type of document you need, whether that involves translation, copywriting, or editing.

Examples: Conference/trade show materials, website text, CSR reports, catalogs, product pamphlets, media campaign and press releases, newsletters and reviews for industry partners and the public, etc.

Research papers, abstracts, conference presentations

Publish your research in academic journals, trade/industry publications, conference proceedings, and other forums. Prepare effective corporate and academic presentations.

Manuals

Get ahead of your competitors by publishing well-written operator and user manuals that readers will find practical and easy to read. A quality manual can quickly pay for itself by reducing support requests and increasing customer satisfaction.

Patents

Patents and other intellectual property are intangible but valuable assets, and their value rests entirely in how they're communicated. By working with us on editing and translation of patents, you can ensure that your claims aren't made broader or narrower than decided by your IP advisors.

Legal documents

Many types of legal documents are needed in business. We can provide either certified or uncertified translations, according to your needs.

Examples: Service-level agreements, employee contracts, company policies/regulations, property and equipment rental/lease agreements, etc.

Regulatory affairs documentation

In today's competitive environment, the success of a product—and hence the company—can be a matter of reducing the time taken to reach the market. The proper reporting of Regulatory Affairs activities is therefore of considerable economic importance to companies. For both small and large projects, we are able to support you in the accurate translation and editing of technical documentation, doing so within your deadline.

Examples: ISO; ethics, compliance and transparency; GCP, GMP, etc.

Business correspondence

Our regular corporate customers can enjoy business support at low prices, allowing them to make sure the most important company communications are error-free and unambiguous.

This can be combined with new employee training and on-going professional development (see Communications Training for Staff below).

Your documents will be translated by our carefully selected teams of specialist translators and native-speaking editors. They will ensure your message is conveyed accurately and authoritatively, with the goal of saving you time and money in document preparation.

Our main language pair is English and Japanese, but we also offer translation in other languages, including Russian, Chinese, French, German, Italian, and Spanish.

Our expert copywriters can help you to promote your business effectively in the language of your choice.

Copywriting is the art of writing text that promotes your business, products, and services in the best possible way for today's highly competitive market. The main purpose of copywriting is to persuade the listener or reader to act – for example, to buy a product or ascribe to a certain viewpoint.

Copywriting is used in every major area of business, including:

• corporate and product slogans
• brochures, pamphlets, and catalogs
• product packaging
• website text
• newsletters
• advertisements (printed, radio, TV)
• sales letters
• business plans and proposals

Our copy writers can create effective sales and promotional material from scratch. Or, if you already have the text prepared and need translation or editing, we can supplement with our copywriting service to the extent needed. Additional copywriting will ensure your sales and promotional material is communicated in a natural and culturally appropriate way to your customers, industry partners, and staff, wherever they are located in the world.

The difference between a good business and a great business can be seen clearly in its communications practices. Great businesses communicate clearly, both internally (with current and potential employees, with contract workers, between business units, etc.) and externally (with current and prospective customers, with vendors, etc.) in a way consistent with their values.

We can analyze the focus and consistency of your company's communications. Whether internal communication is contributing to employee turnover, a culturally inappropriate stance is alienating potential customers, or the amount of information that must be communicated is simply overwhelming, we can help you to identify problem areas and suggest practical ways for you to fix them.

Ultimately, all corporate communications come from staff. This can be indirectly, such as through a company newsletter, research reports, advertising, and other communications, or directly from an employee.

From presentation training to conflict-resolution workshops, we offer a wide variety of services to help your employees communicate better: not only with more power but also with a clearer focus on your desired message.

• Copywriting of a company brochure in English and Japanese for a large European pharmaceuticals company
• Analysis of corporate websites, followed by advice/consultation on communicating effectively with the target audience and establishing authority in the face of better-funded rivals
• Press releases for the merger of companies, product launches, etc.
• Manuals for consumer and intermediate goods, accounting practices, software, scientific instruments, and medical supplies
• Translation and editing of highly technical business proposals and pitches
• White papers for government agencies and think tanks
• Guidelines for visual identity and corporate identity for a variety of corporations
• Patents for the chemical industry
• Internal journals for research-oriented divisions of manufacturers and for financial institutions
• Translation and editing of marketing reports for highly technical fields
• Annual reports on progress of multi-year projects